Feb 1, 2022
“Michelle did an amazing job of processing my loan which funded successfully. She was always responsive, creative and communicative. I am extremely grateful for her efficiency and caring.”
Milton (Borrower)

Nov 23, 2021
“You were great, very patient and soooo professional!”
Ken (Borrower)

Oct 12, 2021
“Hi Michelle, I just want to say that you were absolutely fantastic. I really appreciate your prompt responses and assistance throughout the entire process. You did an amazing job and made this whole process easy on me. Thank you for everything!”
Clark (Borrower)

Jan 9, 2021
“It was a pleasure doing business with you! The service was excellent!”
Carlos (Borrower)

Dec 9, 2020
“Hi Kristen, I just wanted to let you know that Jenn has been great to work with during our refinance process! She was always quick to answer our questions and communicated well to keep us up to date.“
Diana (Borrower)

Nov 2, 2020
“Hi Michelle, John appreciated all the work you did on his loan. he wanted you to know you did a good job for him. Good going.“
Alan (Loan Officer)

April 30, 2020
“5 star rating. Excellent service. Thank you for everything.“
Christine (Borrower)

April 8, 2020
“Hi Kristen, just wanted you to know that Jenn Church did an excellent job handling our loan. She kept us well informed, she easily understood document requests (ours was complicated) and closed early. I would not hesitate to recommend your services.“
Richard (Realtor)

April 7, 2020
“I wanted to take time to express gratitude towards Jenn Church with our recent loan. From day one, my wife and I always felt like we knew exactly what was happening, day to day, throughout the process. There were late Sunday night chats where additional information was needed, and to our surprise Jenn was there for us. A big kudos to her for leading us through the process, especially during these tough times. We closed on time, with no surprises. It was a great pleasure doing business and you should be proud in how Jen represents the company.“
Anthony (Borrower)

March 5, 2020
“Michelle, thank you so much for your help on getting this file to docs. Your work on the file (and most importantly the time spent) amazes me. I just recently came on board with your company and the whole process is impressive. For the first time in a long time, it feels like i have a team behind me and i really appreciate you guys more than i can express. “
Tom (Loan Officer)

Feb 20, 2020
“Michelle was fabulous and responsive, Thank you!“
Bill (Borrower)

Jan 3, 2020
“I was going to email or call you and tell you how impressed I am with your system. The whole process is so much better then what i have been used to and can only say THANK YOU! I still have two loans with my old processor that were started a few weeks before i was set up with you and both files are still not closed. I look forward to working with your company in the future.“
Tom (Loan Officer)

Dec 30, 2019
“I was pleased with the professionalism of Jenn who helped with my VA streamline refi of my home loan. Also it was at the end of the year and Im really happy it went so quickly!“
Jeff (Borrower)

Nov 19, 2019
“I want to thank you, and especially Jen for another smooth transaction. Jen was professional and handled any questions or issues along the way quickly and professionally. We were fortunate to be using your services again on this refi.“
Bobby (Borrower)

Oct 31, 2019
“Thank you for keeping us in the loop. This has really been the easiest loan process we’ve ever gone through and we’ve gone through many.“
Jo Anne (Borrower)

Oct 28, 2019
“Jennifer has communicated with me every step of the way and helped me stay on task with little bumps through our journey.“
Mary Ann (Borrower)

Oct 24, 2019
“I have to tell you what a great experience it was getting the Pearson loan approved and closed with your team. Everything went smoothly and the communication was outstanding. Especially in light of my recent trials with other processors. I am grateful to be working with such a capable team.“
Dennis (Loan Officer)

Oct 15, 2019
“Wanted to share that we had an awesome experience with our refi due to Michelle’s ability to pay attention to details and her responsiveness. Never once did we wonder where we were in this sometimes arduous process as she was always on top of things. Nothing but glowing feedback from us. Thanks!“
Melissa & Dean (Borrowers)

Oct 11, 2019
“Just a quick note to thank Michelle for all of her help. She’s been incredibly efficient and responsive. She’s helped make the refinancing process very smooth. Best regards.“
Shaun (Borrower)

Sept 25, 2019
“I want to drop a quick line to compliment the service my wife and I received throughout the entire loan process we recently completed with your company and Jenn Church. She was an absolute pleasure to deal with and her professionalism is to be recognized. She made the process go very smooth and in your field Im sure it can have situations arise, but she was on top of every step. Thanks again and I would be happy to refer your team.“
Bobby (Borrower)

April 17, 2019
“High marks for Michelle for her part in facilitating our recent refinance with Union Bank. Fast, efficient, complete and friendly responses whenever I corresponded or spoke with her regarding the progress of the process or needed clarification about any issues.  Appreciate her professionalism“
John (Borrower)

March 11, 2019
“Michelle provided very good service during the loan process;  she was very professional and answered all of my questions. Thank you”
Manuela (Borrower)

March 11, 2019
“Thank you so much for a quick and smooth process! We are so happy and excited about our new house and will recommend you and your team to our friends and family. “
Shahrzad (Borrower)

June 12, 2018
“Sheesh, Ive never had any better processing. Thank you!”
Bill (Loan Officer)

May 31, 2018
“I wanted to say THANK YOU in a huge way. This was a 23 day VA Purchase with an investor that doesnt table fund and you guys got it closed on time completely hands free on my end. I am in awe : ) Thank you so much – as always its such a pleasure working with you guys!”
Ralph (Broker)

May 14, 2018
“Letting you know the service was outstanding. Deanna kept in touch and made for a mostly painless process. Thanks to everyone”
Linda (Borrower)

May 11, 2018
“It was a pleasure working with Michelle on the loan we closed today. She was methodical, timely, kept me appraised and followed up on action items. Please extend my thanks”
Noel (Borrower)

April 17, 2018
“Im sure you already know this but that Deanna is a keeper! She really has helped me so much with the issues i was having with the Lender’s website”
Leah (Escrow Officer)

April 12, 2018
“Just wanted to give a couple comments on our loan service providers. Deanna and Ralph were excellent during my entire purchase process!! They were communicative from day 1, made things clear and simple and were patient during our title hiccup issue. I would definitely recommend them in the future to family and friends when searching for a home!”
Brenda (Borrower)

April 10, 2018
“If I could score on a scale of 1-10, I would give Deanna a 10. It was a pleasure working with her!”
Rosie (Borrower)

April 8, 2018
“I love working with SMS! Thank you and your team for your usual efforts. You stuck with us to the finish line. Very professional work. And, then perfect submission for payment, so prompt payment of our fees.”
Mark (Loan Officer)

April 3, 2018
“I am delighted to say Deanna has been a pleasure to work with! She patiently accepted my submission, worked diligently to gather all details i was missing, and was always a pleasure to correspond with via email. She is a great employee and deserving of accolades!!”
Becca (Borrower)

March 30, 2018
“I just wanted to reach out and let you know that Deanna is doing a GREAT job. She is on it and responds promptly to everything. A breath of fresh air really! Thanks for the support…”
Erik (Loan Officer)

February 2, 2018
“I just wanted to share that Michelle is an amazing asset to your company. She is extremely knowledgeable, efficient, professional, and caring above all. She made a very stressful experience a tolerable one and she was very responsive at all times when i needed her. Please ensure she receives the recognition she deserves for all that she does. Thank you!”
Lorissa (Borrower)

January 17, 2018
“Deanna is FANTASTIC! I wish i had analysts who work on my technology projects that have the same ‘get it done’ attitude that Deanna has; she just spoils me!”
Michael (Loan Officer)

November 29, 2017
“It was wonderful working with you. You were timely in all responses to all of our questions and it never looked difficult. The whole process was top notch! Thanks again, we do much appreciate it!”
Hari (Borrower)

October 20, 2017
“It was a pleasure dealing with Deanna. She made sure all my questions or concerns were answered and taken care of. She kept me informed on everything. She was very professional, knowledgeable and very pleasant to deal with. I would to thank her for making the refinance process stress free for me.”
Evette (Borrower)

October 20, 2017
“A big thank you and i was very satisfied with the whole process. I cannot possibly find a better group of people who can handle the refinance process like you’ve done. Thanks again and again”
Jose (Borrower)

October 13, 2017
“You and the rest of the team have been awesome and very helpful…thank you so much for everything!”
Linda (Borrower)

October 4, 2017
“Thank you Michelle for your excellent support. On a scale of 1 to 10 (10 highest), we give you a 12!!”
Steven & Joyce (Borrower)

March 27, 2017
“Melanie was outstanding to work with throughout the whole loan process. What an assets she is to your organization. Thank you “
Dean (Borrower)

March 27, 2017
“I wanted to take the time now that all the dust has settled on our loan to let you know what a true star you have working with/for you at SMS. Our loan was not a normal one with the challenge of a co-signer and the fact that both my father and I don’t live anywhere near your offices. We had more documentation requirements than I ever remember on a loan and a looming deadline of our old loan interest rate readjusting and our mortgage payment would have more than doubled. Needless to say, my wife and I were stressing about it quite a bit. Michelle was always a calming factor in this process with her quick answers, confident demeanor and reassuring emails. Her professionalism was unsurpassed in this process. She NEVER failed to reply to any question we had and I can not thank her enough for sticking with us for the duration. We/I can not thank her enough as at times I am sure I was a pain in the … let’s say neck.. with my worried emails and phone calls. As said above, I wanted you to know – you have some real talent in Michele working at SMS”          Erica and Chris (Borrowers)

March 1, 2017
“I just wanted to say that i was very pleased with the professionalism of your personnel and firm, especially Melanie, as we navigated our way through the morass of refinancing our home. She made the whole affair a pleasure and her support was invaluable”
R. Mark (Borrower)

September 2, 2015
“Deanna was very patient and helpful with us in securing our refi. She was also very responsive and polite in addressing our concerns and making sure all was properly taken care of in due course.”
Bo (Borrower)

August 24, 2015
“Deanna is an A Plus employee and made this most strenuous process of getting as loan almost a pleasure. Will highly recommend her as 10 out of 10 for kindness, prompt responses and professional follow through. “
Liz (Borrower)

July 15, 2015
“More than satisfied, Kristen. You were amazing at every turn and an absolute pleasure to work with. Thank you for all of your hard work.”
Pam (Borrower)

June 18, 2015
“Thanks a lot Michele! Its been really nice working with you too, and I really appreciate the professionalism and the way my case was handled by you and your team. Much appreciated.“
Rajeev (Borrower)

June 15, 2015
“I would like to thank everyone that participated in helping me obtain this loan. Michele was wonderful and very attentive in getting everything together. This loan was a lot of work and I thank everyone very much.“
Linda (Borrower)

May 13, 2015
“Thanks for working with our refinancing.. it was really a smooth run for us with this refinancing process. We really appreciate all your help with the process.“
Kiran and Aji (Borrower)

May 12, 2015
“You do a great job for us [me and my borrowers]. These loans had a lot of moving parts and you were great keeping up with them.“
Mark (Borrower)

October 24, 2014
“Michele was amazing to work with. Her patience and quick response if commendable.“
Felix (Borrower)

April 16, 2014
“I wanted to let you know what a great job Michele did while processing our loan. When we had questions (and there were quite a few), she was quick to respond with clear answers. This was a new experience for us, doing a refinance, and Michele made sure we were kept informed on progress and all the various requirements needed to make things go as smoothly as possible. Her efforts made what could have been a very exasperating experience into one that was much less so.“
Matthew & Barbara (Borrower)

March 3, 2014
“I hope to send more loans your way in the near future. You guys are amazing and excellent to work with!“
Kathy (Loan Officer)

February 27, 2014
“I have really enjoyed Michele’s professional service. Her communication and friendliness have been very important to me with the Union Bank loan she and I are doing. It lessened the stress like you would not believe!”
Debra (Loan Officer)

February 19, 2014
“GREAT JOB MICHELE! This was one of the easiest and well processed files i have ever had in 8+ years!!!“
Terence (Broker)

February 14, 2014
“I don’t know why I’ve been processing my own loans when there is such a professional service like yours! So glad I found you.“
Elva (Loan Officer)

November 22, 2013
“I wanted to take a moment to let you know that I think Amber is a super awesome processor to work with.  She’s very responsive and always stays on top of things when it is needed.  Not to mention – when she sends over conditions – she sends in everything vs piece mailing them. I work with various amount of brokers and let’s put it this way – if we’re able to get everyone to work as quickly and diligently as Amber does, we would get loans closed quickly and smoothly.”
Teri (Account Manager at a Lender)

November 18, 2013
“Thank you Kristen, Your dedication and excellent attention to my loan makes your work outstanding. I will always recommend your services to my family and friends. Great job! Thank you!!!!“
Elena (Borrower)

October 31, 2013
“Just wanted to take a minute to thank you soooooo much for all your help on this loan. You are a god-sent!“
Gayane (Borrower)

October 30, 2013
“Hi Kristen, I wanted to drop a line and let you know that Amber Don was amazing during my loan process. She was attentive to my needs and was always extremely helpful”
Sheila (Borrower)

October 28, 2013
“Thanks for the update and the consistently great job. It’s really refreshing to find competent processors with upbeat attitudes these days. You guys deserve my gratitude.”
Dave (Broker)

October 11, 2013
“Woo hoo!!! I just talked to our LO and we are so thrilled! Thank you for all of your support, you have huge fans in El Segundo!”
Melissa (Borrower)

October 11, 2013
“Thank you all so much for your hard work and getting us refinanced! Ya’ll are doing good things for hard working families and i think that is so honorable. Both Missy and I thank you!”
Dean (Borrower)

​July 30, 2013
“It was our pleasure to work with you in our loan processing. You were so prompt and clear in all communications. Thank you very much.”
Philip & Nisha (Borrower)

July 1, 2013
“Amber was great. She got back to me in a timely manner and answered all of my concerns. I tried to refi 2 other times and after 6-7 weeks they would say, sorry we cant do it. I would tell anyone to use you.”
Diana (Borrower)

June 24, 2013
“Thank you very much. Your work and support has been outstanding and very helpful throughout the process.”
John (Borrower)

June 17, 2013
“Thank you everyone at SMS-Processing for staying on top of our application and bringing it to a successful close. This was certainly a difficult escrow. My wife and I appreciate your hard work.”
Regards, Bob (Borrower)

May 11, 2013
“I would like to say a big thanks for your help in getting all my properties successfully refinanced. I appreciate your time, effort and patience.”
Martin (Borrower)

April 29, 2013
“Thank you so much for everything you did that made this refinance possible. Everything was explained to us and followed through from start to finish. I have already recommended you all to our friends and neighbors. Thanks again!!”
Chris & Leslie (Borrower)

April 26, 2013
“Kristen, I am so impressed with your service and happy your company processes for me. So much less stress! I have referred you to another in case you are taking any new loan officers. Thank you!”
Dianna (Loan Officer)

April 26, 2013
“Thank you!! It was great dealing with you. We are fully satisfied with the way our refi application has been treated. Many thanks and best wishes.”
GF (Borrower)

April 17, 2013
“Kristen, you and Amber have been the most painless portion of this entire process. You guys have been on top of it since day one. If you need me to fill out any surveys, Id be more than happy to tell the world how great you two are.”
J (Borrower)